Question 1

What’s included with Google Workspace (formerly G Suite)?

Accepted Answer

All Google Workspace plans provide custom email (@your-company.co.za) and full access to Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, Keep, Tasks, AppSheet, and Gemini AI. You also get centralized administrator management, security policy controls, and pooled cloud storage.

Question 2

What is Google Workspace with Gemini and how does it help my business?

Accepted Answer

Gemini Enterprise is your AI assistant natively integrated into Gmail, Docs, Sheets, Slides, and Meet. It drafts emails and proposals in seconds, synthesizes complex spreadsheets, auto-summarizes meetings with translated captions, and performs enterprise research—all while guaranteeing strict organizational data privacy.

Question 3

What’s the difference between Google Workspace and Google’s free consumer apps?

Accepted Answer

Google Workspace provides commercial-grade guarantees: custom business email (@yourcompany.co.za), up to 5 TB storage per user, 99.9% uptime SLA, advanced admin security controls (2FA, SSO, DLP, eDiscovery), zero ad scanning, and local South African billing support through IT Chad.

Question 4

How does Atera RMM prevent computer breakdowns before they happen?

Accepted Answer

Our Atera RMM platform installs a lightweight, secure agent on your workstations and servers. It monitors thermal output, disk wear, memory leaks, and security vulnerabilities 24/7. When an anomaly occurs, IT Chad receives an automated alert and fixes the issue remotely in the background before your staff even notices.

Question 5

Why does IT Chad partner with Xneelo for local domain & email hosting?

Accepted Answer

Xneelo is South Africa’s premier local web host with enterprise data centers in Johannesburg and Cape Town. Hosting locally ensures near-instant website load times for SA customers, superior local Google ranking, zero US Dollar exchange rate volatility (you pay in flat ZAR), and total POPIA compliance.

Question 6

Can IT Chad build a network that stays online during load shedding or power cuts?

Accepted Answer

Yes! We design load-shedding resilient network topologies that incorporate smart UPS units, inverter cut-over power, and dual-WAN routers with automated 4G/5G LTE failover. When the grid drops or primary fiber cuts out, your connection seamlessly switches without dropping active calls or cloud sessions.

Question 7

Why choose IT Chad over a traditional "break-fix" IT vendor?

Accepted Answer

Traditional vendors only make money when your tech breaks. At IT Chad, with 18+ years of hands-on experience, we operate on a proactive model: we maintain your infrastructure so it never breaks in the first place. You get a dedicated senior technician (Christopher Du Plessis) who knows your setup inside and out.

Question 8

Can Google Workspace work without an active internet connection?

Accepted Answer

Yes. Gmail Offline allows you to read, search, draft, and delete emails while offline. Google Docs, Sheets, and Slides also support full offline editing; changes automatically sync back to Drive as soon as your device reconnects.

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